Shipping policy
Thank you for shopping with RiverCraft. We want your order to arrive safely and as smoothly as possible.
If you have any questions about your delivery, please contact us at:
Estimated Delivery Time
Our estimated delivery time is:
6–10 business days
Delivery times are estimates and may vary slightly depending on your location, courier availability, public holidays, weather conditions or other circumstances outside our control.
Order Processing
Once your order has been placed, it will be prepared for shipment as quickly as possible.
When your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, your tracking information will also be included.
Shipping Destinations
RiverCraft ships to the destinations available during checkout.
Available shipping methods and any applicable shipping costs will be displayed before you complete your purchase.
If your country or region is not available during checkout, please contact us at therivercraft@gmail.com.
Shipping Costs
Shipping charges, where applicable, are calculated and displayed at checkout before payment.
From time to time, we may offer:
- Free shipping promotions
- Free shipping above a minimum order value
- Discounted shipping offers
Any current offer will be clearly displayed on our website.
Tracking Your Order
When tracking is available, you will receive a tracking number once your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.
Tracking information may occasionally take 24–48 hours to display movement.
Delivery Delays
Most orders are expected to arrive within 6–10 business days, but occasional delays may occur.
Possible causes include:
- Courier delays
- Public holidays
- Severe weather
- High-volume shopping periods
- Customs processing for international orders
- Incorrect or incomplete delivery information
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at therivercraft@gmail.com and we will help investigate.
Incorrect Shipping Address
Please check your delivery information carefully before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered the shipping process.
RiverCraft cannot be responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer.
Lost Packages
If your tracking information suggests that your parcel may have been lost, please contact us at therivercraft@gmail.com.
We will review the tracking information and, where appropriate, contact the shipping carrier to investigate.
Please do not immediately place another order for the same item until we have had an opportunity to investigate the original shipment.
Packages Marked as Delivered
If your tracking shows that your order has been delivered but you cannot find it, please:
- Check around your property and designated safe places
- Ask other members of your household
- Check with neighbours where appropriate
- Contact the local delivery carrier
If you still cannot locate your parcel, contact us at therivercraft@gmail.com and we will assist where possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Send an email to therivercraft@gmail.com with:
- Your order number
- A description of the problem
- Clear photographs of the damaged product
- Photographs of the packaging where possible
We will review the situation and help arrange an appropriate resolution.
International Orders
International shipments may occasionally be subject to customs checks, import duties, taxes or other charges imposed by the destination country.
Where applicable, these charges are determined by local authorities and may be the responsibility of the recipient unless otherwise stated during checkout.
Customs processing may also occasionally extend delivery times beyond the normal 6–10 business day estimate.
Multiple Items
If your order contains multiple products, they may occasionally arrive separately.
If this happens, you may receive more than one tracking number.
You will not be charged additional shipping solely because an order has been divided into multiple shipments unless clearly stated during checkout.
Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request before the order is dispatched.
Once an order has been shipped, it may no longer be possible to change or cancel the shipment.
Contact Us
For any shipping or delivery questions, please contact:
RiverCraft
Email: therivercraft@gmail.com
We will be happy to help with your order.